| Embrace the Spirit |
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As one of Lincoln's top 5 largest employers, Saint Elizabeth
Regional Medical Center has served record numbers of patients the past
few years, especially since our recent expansion. We chose to make sure
that every single patient---or visitor---receives only excellent care
from all who work here.
Since calendar year 2001, the entire Saint Elizabeth
Health System team---all 2,400 medical center employees, clinic and
services staff have been taking part in a values-based customer service
program called "Embrace the Spirit"---embracing the spirit of excellent
service and care. Each month we focus on a different specific behavior
that helps us embrace this spirit and to remember why we got into
health "care" in the first place. |
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| To
help make these values a part of our daily routine, we have developed
Customer Service Standards and Behaviors. All associates of Saint
Elizabeth are responsible to demonstrate these behaviors each day as
they work with patients, patient families, other visitors, physicians
and fellow associates. |
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| 1 |
Pass a Smile:
Initiate greetings with a smile, introduce yourself and use the
patient's, co-worker's and physician's preferred name in conversation. |
| 2 |
Look the Part:
Always present a professional appearance. Stay well groomed, always
wear your name badge and keep conversations and behaviors appropriate. |
| 3 |
Show the Way: Learn where all Saint Elizabeth services are located so that you may escort
patients and visitors to their destination. |
| 4 |
Privacy Matters: Respect patient's, co-workers' and organizational rights to confidentiality
and privacy. |
| 5 |
Thank Somebody: Express appreciation. Openly praise and acknowledge the good work of others. |
| 6 |
Safe, Healing Environment:
Respect the environment. Keep noise down, return all equipment and
supplies to their proper place and pick up after yourself and others. |
| 7 |
Respect Individuals:
Recognize and support religious and cultural differences. Convey
compassion and respect for all persons through appropriate voice, touch
and actions. |
| 8 |
Let's Talk: Communicate with clear, concise and accurate information. Listen without interrupting. |
| 9 |
Keep in Touch: Invite questions, seek answers and follow-through on all requests and promises. |
| 10 |
Make Things Right: Take the initiative to "make things right". Anticipate and correct problems.
Apologize for inconveniences. Make amends. |
| 11 |
Lean on Me:
Be a positive and supportive team member. Express ideas, opinions and
reactions constructively. Assist in resolving conflicts in a prompt and
respectful manner. |
| 12 |
Keep Growing: Consistently demonstrate growth toward excellence in expertise on the job. |
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Our Mission
The Mission of Saint Elizabeth Regional Medical Center
is to nurture the healing ministry of the Church
by bringing it new life, energy and viability in the 21st century.
Fidelity to the Gospel urges us to emphasize human dignity and social justice
as we move toward the creation of healthier communities.
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| Our
organizational values express to all we serve, that Saint Elizabeth
Health Systems are committed to the highest level of customer service,
business ethics and integrity. These values are: |
| Reverence Integrity Compassion Excellence |
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